What is the meaning / definition of in the industry?

services or products are those given to an audience / a customer without charge. This term is often used in the tourism and industry.

Examples: bottle of water in your room, free Wifi, complimentary room service, an upgrade to a higher room without additional costs.

Guided visits and excursions in addition to a hotel can also be an added value that a hotel decides to offer its guests for free.

Another example can be: A client or a group staying in your hotel books a room. Within the conference room there are other services included, like: Wifi, projector, water, coffee and cookies, notebooks and pens. Those ‘extras’ are services (they are calculated into the conference room package price but for the customer they are ‘complimentary’)

See also:

  • FOC



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