What is the meaning / definition of in the hospitality industry?

is a synonym of Interface. A point where two systems or organisations, meet and interact.

In the tourism/ is a technological connection that interchanges and synchronises data across multiple distribution channels, such as between a Hotel CRS (or PMS) and OTAs.

A commonly used standard is the so called XML, which enables real-time, two-way communication link between a hotels reservation system and a third party (for direct rate and updates). It means that the reservations are then automatically sent to the hotel via the CRS / PMS.

The advantage of direct links is reduced maintenance for rates and availabilities. Meaning reduced workload and minimisation of human mistakes.

See also:

  • Extranet



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