What is the meaning / definition of PMS, in the hospitality industry?

PMS stands for: Management System. It is a local administration system used for reservation, availability and management, check-in/out, images, guest profiles, report generation etc. This application is used in-house (in an individual hotel) to control the onsite activities.

The PMS can be connected with other applications such as the point-of-sale (POS) or the CRS. The to a is an additional option in order to transfer availability, reservations and guest profile information.

Additionally, various interfaces are available to create further links to internal and external systems such as room key systems, restaurant and banquet cash registers, minibar, telephone and call centers, revenue management etc.

PMS is also known as Operating System (Hotel OS).

See also:

  • Channel Management
  • GDS
  • Direct Connect



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