A floor of a hotel that offers exceptional service to business and other travelers. Also called a business […]
A guest who arrives at the property before the normal arrival time/check-in time of the hotel.
Deep cleaning: intensive or specialised cleaning undertaken in guest rooms or public areas, often conducted according to a […]
Rooms which are sold for a few hours and doesn’t normally provide overnight stay. Hotel rooms for day-use […]
Service of coffee with sugar, milk and cream, all in separate jugs, a croissant or brioche and jam […]
Business model where the consumer does not know which product or brand being booked before they purchase it. […]
Rates negotiated by corporates/companies with a hotel or sales team. Typically these are lower than standard consumer rates […]
The process a hotel uses to update ARI (Availability, Rates and Inventory) in various distribution channels.
Below The Line (generally refers to niche marketing campaigns focused on return on investment)