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Walking

Turning away a guest who has a reservation because of a lack of room availability.
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Walk-in

A guest who arrives at a hotel without a reservation.
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Wake Call

A process in which the front office telephone operator calls the guest at a requested time to wake […]
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VIP Amenities

Any gesture given complementary to a guest by the hotel management.
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Vegan

Vegan – A strict vegetarian who eats no animal products.
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Upselling

A sales technique whereby a guest is offered a more expensive room than what he or she reserved […]
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Registration Card

A printed form for a registration record, In most countries, the guest’s signature on a registration card is […]
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Rack Rate

The published tariff for each room type/category in a hotel.
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Quad Room

A guest room assigned to four people; may have two or more beds.
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Package Tour

A tour put together by a tour packager or operator. Travellers who buy the package make the trips […]
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