A loyalty programme is a marketing programme that offers rewards to guests for regular or frequent business. A […]
The measure of how efficiently hotels are utilising their function room space. It is recorded as an occupancy […]
The practice of selling rooms at a negotiated/confidential/contracted rate with no set allotment or number of rooms, until […]
A folio is a collection of charges and payments incurred or made by a guest or corporate account, […]
The formula for CPOR calculates the average cost per occupied room. It is used to analyse if the […]
The set of rules that the hotel applies in case of cancellation of a reservation.
A piece of content, generally in the form of a button, intended to induce a viewer, reader, or […]
It is a summary of the guest’s reservation details provided by the hotel to the guest. It may […]